Privacy Policy
Updated as of: 31st Dec 2025
Introduction
Allocate Space Pte Ltd (“Allocate Space”, “we”, “us”, or “our”) is committed to protecting your privacy and personal data.
This Privacy Policy explains how we collect, use, disclose, and protect personal data when you access or use our websites, applications, dashboards, software platforms, and related services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Scope of This Policy
This Privacy Policy applies to:
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Visitors to our websites
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Users of our applications and dashboards
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Customers, partners, and their authorised users
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Individuals whose data is processed through our platform
This policy does not apply to third-party services that may be linked through our Services.
Information We Collect
Information You Provide to Us
We may collect personal data that you voluntarily provide, including but not limited to:
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Name, email address, phone number
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Company name and job title
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Account credentials and profile information
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Billing and payment details
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Communications and support requests
Information Collected Automatically
When you use our Services, we may automatically collect:
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Device identifiers
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Browser type and operating system
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Usage logs and activity records
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Date, time, and duration of access
IoT, Operational, and System Data
Our platform may process data generated by connected equipment, sensors, gateways, and systems, including:
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Device status and telemetry data
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Sensor readings
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Event, alarm, and system logs
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Location data related to assets or equipment
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Maintenance, inspection, or operational records
Such data may or may not constitute personal data. Where personal data is involved, it is processed in accordance with this Privacy Policy.
Data Ownership and Roles
Where Allocate Space processes data on behalf of a customer:
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The customer remains the data controller
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Allocate Space acts as a data processor
Customers are responsible for ensuring that they have lawful grounds to collect, use, and disclose personal data through our platform, including obtaining necessary consents from their end users.
Allocate Space acts as a data controller for personal data collected for its own business purposes, such as account management, billing, and service operations.
How We Use Personal Data
We may collect, use, and process personal data for the following purposes:
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To provide, operate, and maintain the Services
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To authenticate users and manage accounts
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To communicate with customers and users
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To provide customer support and respond to enquiries
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To monitor system performance and security
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To comply with legal and regulatory obligations
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To enforce contractual terms
Disclosure of Personal Data
We may disclose personal data to:
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Cloud hosting and infrastructure providers
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Communication service providers (e.g. email, SMS)
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Professional advisors and auditors
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Regulatory or governmental authorities where required by law
We do not sell personal data.
Data Retention
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws, regulatory requirements, and contractual obligations.
The length of time we retain specific categories of personal data may vary depending on the nature of the data, the purpose for which it is used, and our legal and business requirements. Personal data is deleted or anonymised when it is no longer required, unless retention is necessary to comply with legal or regulatory obligations.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, disclosure, alteration, or destruction.
While we take reasonable steps to secure personal data, no system can be guaranteed to be completely secure.
International Data Transfers
Personal data may be transferred to and processed in countries outside Singapore. Where such transfers occur, we take reasonable steps to ensure that personal data is afforded a comparable level of protection in accordance with applicable laws.
Your Rights
Subject to applicable laws, individuals may have the right to:
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Request access to personal data
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Request correction of personal data
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Withdraw consent, where applicable
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Request deletion of personal data
Requests may be subject to legal and contractual limitations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Allocate Space Pte Ltd
Email: info@allocatespace.co
Address:
21 Keppel Road
#A2-07, Port Branch HQ
Singapore 089067